bTroo - Privacy Policy

Welcome to bTroo, the relationship app that puts the conversation at the forefront and takes looks out of the spotlight. We’re so happy you’re here and we want you to have the best experience possible. But before you start we need to tell you a few things about how we collect, use, share and protect your personal information. Don’t worry, it’s not too complicated and we’ll try to make it as fun as possible. So please read this privacy policy carefully and let us know if you have any questions or concerns. By using the bTroo app or website (“the app”, “the service”), you agree to this privacy policy and let us process your personal information as explained here. If you don’t agree, please don’t use the app.

Who We Are?

The App and Site are run by the Trruer Dynamics (also called “we” or “us” in this policy) which is in charge of personal information that is collected and used through the App and Site.

Where This Privacy Policy Applies

This Privacy Policy is for websites, apps, events and other cool stuff we do under the name bTroo. We just call all of these our “services” in this Privacy Policy.Some services may need their own awesome privacy policy. If a service has its own privacy policy, then that policy is the boss – not this Privacy Policy.

What information do we collect?

We want you to find your perfect match on bTroo, but we can’t do that without knowing a bit about you, such as who you are, what you like, and who you’re looking for. We also need some information about how you use our app, such as access logs, which features you enjoy and which people you chat with. Don’t worry, we only use this information to make your experience on bTroo better and safer. If you want to know more, keep reading below.

Information you give us

You choose to share some information with us when you use our app. This includes:

When you create an account, you give us your phone number and/or email address, as well as some basic details that we need for the app to function, such as your gender, hometown, birthday, who you’re interested in, education level, profession, interests, languages you speak.
When you complete your profile, you can tell us more about yourself, such as your pets and politics. You don’t have to share these things with us, but if you do, we’ll use them to help you find compatible people on bTroo. You also tell us about your bio, as well as upload photos. To do that, you may need to let us access your camera, and/or photo album.
When you take part in surveys, focus groups or market studies, you give us your feedback on our app and services, answer our questions and share your stories.
When you join our promotions, events or contests, we collect the information that you use to sign up or enter.
If you contact us (for example, through our customer care team or on social media), we collect the information you give us during the interaction.
Lastly, we also process your chats with other users as well as the content you post to run and secure the app, and to keep all of our bTroo family safe and sound.

Information we receive from others

Besides the information we receive from you, we get some information about you from others, including other users. Users may provide information about you as they use our app, for example as they interact with you or if they report an issue involving you.

Information generated or automatically collected

Data about which features you’ve used, how you’ve used them and the devices you use to access our app is created whenever you use our services. If you want to know more, keep reading below.

Using the services creates data about your activity on our app or website such as when you log in, which features you use, what actions you take, what information you see and where you came from. We also keep track of your interactions with other users, such as who you connect and chat with, and when you match and exchange messages with them.

We want to make sure our app works well on your device, so we collect some information from and about it. This includes things like your IP address, device ID and type, apps settings and characteristics, app crashes, , and identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

We want you to have the best experience possible on our app, and that’s why we use and may allow others to use cookies and similar technologies (like web beacons, pixels and SDKs). They help us and others know who you are and what you like when you use our app. Sounds cool, right? If you want to learn more about how we use these technologies and how you can control them, check out our Cookie Policy. By the way, some web browsers (like Safari, Internet Explorer, Firefox and Chrome) have a feature called “Do Not Track” (“DNT”) that lets you tell a website that you don’t want to be tracked online. But not all browsers have this feature and DNT signals are not the same everywhere. That’s why many businesses, including bTroo, don’t respond to DNT signals right now. We hope you understand and respect our decision.

Other information with your consent

If you agree, we can collect your precise geolocation (latitude and longitude) from your device. This enables us to show you users who are near you and match your criteria. We may collect your geolocation in the background even when you are not using the app if you authorize us to do so. If you decline to provide us with your precise geolocation, we will not collect it, and some of our app functionality that relies on precise geolocation may not be available to you

If you choose to take part in our Selfie Verification feature, we collect your face geometry data, which may be considered biometric data in some places, to verify that you’re the real you.

We may collect other information with your permission, such as photos.

How do we use your information?

We use your information for different reasons, but mainly to make our services better for you and other users. Here are the main categories of how we use your information.

We use your information for the following purposes:

To provide and improve the app and its features, such as matching you with other users, showing you profiles, messages and content that may interest you, facilitating communication and transactions between users and providing customer support.
To personalize and enhance your experience on the app, such as showing you offers that may be relevant to you, tailoring the app to your preferences and feedback and providing recommendations and suggestions based on your activity.
To protect the app and its users from fraud, abuse, spam, harassment, illegal or harmful activities and to enforce our terms of service and policies.
To comply with legal obligations and requests from authorities or courts.
To conduct research and analysis on the app’s performance, user behavior and trends and to develop new features and services.
To communicate with you about the app and its updates, promotions, events and other news that may interest you.

We process your information as described in this Privacy Policy based on the following legal bases:

Provide our service to you

We process your information to manage your account and provide our services to you and to help you find your match because we need to do that to give you the service that you signed up for. For example, as you use our service to find meaningful connections, we use your information to keep your account and your profile, make it visible to other users and suggest other users to you and to give you our free and paid features.

Legitimate interests

We process your information to show you offers, improve our services and create new ones and prevent, find and stop fraud and other illegal or unauthorized activities because it is good for us and for you. For example, we analyze how users behave on our services to make them better, we show you offers we think you might like and promote our own services, we process information to help keep our users safe and we process data when we need to protect our rights, help law enforcement or defend ourselves in a legal case.

Follow applicable laws and regulations

We process your information when we have to do that by law or regulation or show that we do that by law or regulation. For example, we keep data about traffic and payments according to our accounting, tax and other legal obligations and to be able to answer valid requests from law enforcement. We also keep data that shows consents users give us or choices they make to opt-out of something.

Consent

We know that some things are more personal than others, and may even be considered “special” or “sensitive”, like who you like. If you share that kind of information with us, we promise to handle it with care and respect according to this Privacy Policy. Sometimes, we might need your permission to collect specific information such as where you are exactly or use your information for certain reasons. In some cases, you can change your mind by changing your settings (for example if you don’t want us to know where you are exactly) or by deleting your content (for example if you entered something in your profile that may be too personal). In any case, you can always reach out to us if you want to change anything.

How do we share your information?

We care about your privacy and we only share your information with these parties for these reasons:

We share your profile information (such as your name, age, gender identity, photos, bio and location) and your messages and content with other users who match with you or see your profile on the app. You can choose who can see your information and content through your settings on the app.

We work with awesome third-party service providers who help us run and improve the app. We share your information with them as needed for them to do their magic for us. These include hosting providers, analytics providers, payment processors, marketing partners and other vendors.

We share your information with legal authorities if the law says we have to or lets us do so or if we think that it is needed to protect our rights or interests or those of our users or others. This may include answering legal requests or working with investigations or proceedings.

How do we protect your information?

We care about your privacy and we do our best to protect your information from any unauthorized access, use, disclosure or loss. We use reasonable measures such as encryption, firewalls, and access controls to safeguard your information. But no method of transmission or storage is totally secure and we cannot promise that your information will always be safe. There may be risks beyond our control, such as hackers, malware, or network failures. You are responsible for keeping your account password secret and for letting us know if you notice any suspicious activity on your account.

How long do we keep your information?

We respect your privacy and we only store your personal information for the time that is required for our business purposes and as the applicable law allows. You can close your account at any time if you no longer want to use our services, and your profile will no longer be visible to other users. After your account is closed, we will delete your personal information according to the following:

We have a safety retention window of six months after your account is closed. During this time, we keep your information in case we need to investigate any unlawful or harmful conducts. We do this based on our legitimate interest and the interest of potential third-party victims.

In general, after the safety retention window elapses we delete your entire data besides limited information for specified purposes:

We keep some information based on our legitimate interest. For example, we keep customer care records and supporting data as well as a rough location of where you downloaded or bought our service to help us with customer care decisions, protect our rights and enable us to defend ourselves in the event of a claim, profile data in anticipation of potential litigation, for the establishment, exercise or defense of legal claims, and data necessary to prevent users who were banned or people who were found to be under the age of 18 from opening a new account, for as long as necessary to ensure the safety and vital interests of our users.

Sometimes, we may have to keep some information based on our legitimate interest if there is an issue, claim or dispute that is not resolved or could come up again. For example, if we get a legal request or subpoena asking us to keep data (in which case we would have to keep the data to comply with the legal obligations we have) or if the data would be needed for legal proceedings.

How can you access and control your information?

You can access and update your profile information and settings on the app at any time. You can change your settings on your device to either agree or disagree with how we collect or process your information or how we show you notifications. But keep in mind that some of our services may not work as well if you do that. Uninstalling the app or deleting your are also options that are available for you.

In addition, you can also request a copy of your information or ask us to correct, delete or restrict the processing of your information by contacting us by email. You may also have the right to object to or withdraw your consent to certain types of processing of your information. You can exercise these rights by contacting us by email. We will respond to your requests as soon as possible and in accordance with applicable laws.

We care about your safety and the safety of all of our users. That’s why we may ask you to show us some proof of identity before we can answer your requests. Sometimes, we may have to say no to your requests, for example, if we can’t verify who you are, if the law doesn’t allow us to do what you ask, or if it would affect someone else’s trade secrets, intellectual property, privacy, or other rights. If you want to get information about another user, such as the messages they sent you through our service, they will have to contact us and make their own request for their information. We may also ask them to show us some proof of identity before we can answer their request. Also, some of your requests may not be possible for us to fulfill, especially if they would stop us from providing our service to you. For example, we can’t provide our service if we don’t know your date of birth and make sure that you are 18 years of age or older.

How do we handle children’s information?

The app is not intended for or directed to children under the age of 18. We do not knowingly collect or solicit any personal information from children under 18. If we become aware that we have collected any personal information from a child under 18, we will delete it as soon as possible. If you are a parent or guardian and you believe that your child has provided us with any personal information, please contact us by email.

How do we update this privacy policy?

We may update this privacy policy from time to time to reflect changes in our practices or in the law. We will notify you of any material changes by posting a notice on the app or by email. Your continued use of the app after the effective date of the updated privacy policy will constitute your acceptance of the changes. We encourage you to review this privacy policy periodically to stay informed about how we collect, use and share your information.

How can you contact us?

If you have any questions, comments or complaints about this privacy policy or our handling of your information, please contact us through the by email at contact@btrooapp.com. We will do our best to address your concerns and resolve any issues you may have.

Thank you for using bTroo! 💕

Effective date

This Privacy Policy was last updated on August 14, 2023.